Our mission is to enhance and assist those we serve to achieve their desired physical, mental and spiritual potential and to rebuild, through compassionate care, purposeful and meaningful lives.
This mission manifests itself in many ways. Our primary role is to provide high quality clinical care for our residents while making their environment as home-like as possible. The physical environment is very important, as resident length-of-stay ranges from 30 days to many years. In many cases, Healthwin becomes our residents’ home. Leadership, caregivers, and administrative staff at Healthwin all understand that, for the elderly, mental and spiritual care is just as important as physical care. This requires a wide range of services - from one-on-one visits provided by the activities department to an organized group event like the Mother’s Day tea in our backyard park. Attendance at many of our organized events often exceeds 100 when including residents, families and friends. Effective deployment of volunteer resources, in tandem with creative uses of our staff, has established Healthwin as a leader in the marketplace for quality of life.
From a business perspective, our mission is anchored by three pillars: quality of life, employee environment, and stewardship. Quality of life simply means that service to the resident is always our number one priority. Employee environment relates to treating employees with respect, fair compensation, and providing continuous training so in turn they will render quality care. Good stewardship translates into operating the facility in a financially responsible way. The key to effectively implementing our business model, and thus realizing our mission, is balance. Quality of life is never compromised for the benefit of employees or “the bottom line”; however, effective financial stewardship facilitates fair compensation and provides funds for clinical and social programming.
Healthwin does not fit the stereotype of a nursing home. The building is full of life. You can feel the energy when you walk into the front lobby. Many residents are up and about at 6 am so they can get their favorite table in the dining room or because they have to be in therapy by 8 am so as not to miss out on other activities of the day. Daily activities start by 9 am, and it is not uncommon to see ten or more residents on the back porch participating in group activities. You can also feel the energy of the employees who are trying to make Healthwin a home. Although the care givers are on tight schedules, they smile, greet coworkers and residents by name, and generally have a bounce in their step. Our dogs and birds offer comfort and companionship and can brighten just about anyone’s day.
The environment at Healthwin is welcoming and homelike. As a result, many of our residents say that, in addition to feeling well cared for, they feel respected and in many cases, loved. In addition, many families have said that, once they overcome the initial stress of placing their loved one in a long term care facility, they quickly began to realize that their decision was sound. The greatest impact Healthwin can have as an organization is to have both the resident and their family feel secure about the care and services we provide. Resident and family satisfaction surveys, which have been conducted for the last two years, indicate a very high satisfaction rate across the board.
Healthwin values and respects its employees. Many employees consider their co-workers as family. Others have commented that Healthwin is “more than a place to work” - it’s a job that offers the chance to make a difference in the lives of the elderly. Although it is typical in long term care to have high employee turnover, Healthwin is well below the national average in this category. We believe this is directly related to our emphasis on the employee environment, from offering health benefits or matching funds for employee retirement, and to routine clinical training and mentoring. Similar to resident/family surveys, we also have conducted employee satisfaction surveys for the past two years. Again, virtually across the board, employee satisfaction was rated very highly in each of the last two years.
- Executive Medical Director
- Medical Director
- Full time in-house therapist
- Restaurant Style Dining
- Daily pet therapy
- Resident computers
- Weekly outings
- Beauty and Barber shop
- Individualized Activities
- Golf cart tours of the grounds
- 15-passenger resident bus
- Quality of life focus in all departments
- Wound specialist
- Nutrition specialist
- Restorative therapy six times a week
Board of Directors
- Connie McCahill, RN, President
- Lauren Davis, CPA, Vice President
- John Cergnul, CPA, Treasurer
- Fred Dean, M.D.
- Chuck Lennon
- Debora Kimbrell, Chief Clinical Officer
- Cliff Lloyd, Director of Quality of Life & Community Out-Reach
- Teresa Smucker, Administrator
- Ruth Franks, Director of Nursing
- Kristin Everett, Director of Admissions & Marketing
- Jeannine Groot, Director of Human Resources
- Melynda Traversa, Director of Business Office
- Tammy Long, Director of Dietary Services
- Larry Waltz, Director of Rehabilitation Services
- Dave Conard, Director of Environmental Services